Responsibilities • Conduct IT skills gap analyses • Design technical manuals using simple language • Conduct role-specific training on tools and programs each team uses daily • Research and recommend learning systems (like TalentLMS and WiZDOM Enterprise) • Apply educational methods to engage trainees (e.g. gamification-based platforms) • Train new employees on proper use of hardware and software • Perform regular organization-wide trainings on system security • Evaluate the effectiveness of each educational session • Maintain updated records of training curriculum and materials • Review company policies on computer use and cyber security Requirements • Proven work experience as an IT Trainer, Technical Trainer or similar role • Experience designing technical course material • Familiarity with web-based learning platforms and modern educational techniques • Good understanding of corporate computer security principles • Excellent communication skills with the ability to explain technical terms plainly • BSc in Information Technology, Computer Science or relevant field • Additional certification in training (e.g. Certified Technical Trainer) is a plus