• Responsible for identifying training and developmental needs and creating customized training and development programs to address the needs • Basic Design fundamentals. Developing training modules, multimedia visual aids, and other educational materials • Executes training programs and ensuring efficiency, effectiveness and sustainability of the training. • Sets performance metrics, evaluates productivity, and ensures that the learning and development objectives are met by: • Conducting orientation sessions and arrange on-the-job training for new hires. • Analyzing training needs to develop new training programs or modifying and improving existing programs • Evaluating participant performance and the effectiveness of training programs, providing recommendations for improvement • Developing testing and evaluation of procedures. • Conducting or arranging for ongoing technical training and personal development classes for staff members. • Conferring with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors. • Planning, developing, and providing training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Key Result Areas: • Direct:- • Content Development • Coverage of employees under mandated training programmes • Certification of Employees on Product Knowledge Training • Targeted Conversion of Walk ins • Mystery Audits • Indirect:- • Targeted Average Bill Value and Average Bill Quantity • Customer Satisfaction Critical Success Factors for the role : Is a self learner, is good at communication and interpersonal interactions, has excellent stakeholders management skills, is flexible and adaptable, is able to manage self • COMPETENCIES REQUIRED FOR THE ROLE :- Content Development, Training Delivery, Driving Learning Effectiveness, Product Knowledge