What you get to do in this role:

• Delivering technical content (across multiple products) at a variety of levels to different audience levels via classroom (public, onsite), virtual classroom, and recorded formats. • Educate and provide world-class training primarily, to our customers and partners from across the world. • Learn highly technical products quickly using pre-release documentation and pre-release software and hardware. • Use exceptional verbal and written communication skills, including virtual/online delivery of multi-day classes. • Contribute and assist in development of effective and sustainable training courseware and curriculum. • Travel up to 50% (worldwide) post-pandemic

Qualifications In order to be successful in this role, we need someone who has: • A strong passion and desire to educate and provide world-class technical training • A strong technical background and experience with enterprise software (PaaS a plus) and programming languages (JavaScript preferred). • Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language essential. • 5-8 years of experience in a technical training environment required; some instructional design experience preferred but not required. • Knowledge and hands on experience implementing ITSM solutions (Especially ServiceNow) or similar preferred. • ServiceNow exp. 6+ months highly preferred • Background in any of the following: In order to be successful in this role, we need someone who has: • A strong passion and desire to educate and provide world-class technical training • A strong technical background and experience with enterprise software (PaaS a plus) and programming languages (JavaScript preferred). • Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language essential. • 5-8 years of experience in a technical training environment required; some instructional design experience preferred but not required. • Knowledge and hands on experience implementing ITSM solutions (Especially ServiceNow) or similar preferred. • ServiceNow exp. 6+ months highly preferred • Background in any of the following: