What you get to do in this role:
• Delivering technical content (across multiple products) at a variety of levels to different audience levels via classroom (public, onsite), virtual classroom, and recorded formats.
• Educate and provide world-class training primarily, to our customers and partners from across the world.
• Learn highly technical products quickly using pre-release documentation and pre-release software and hardware.
• Use exceptional verbal and written communication skills, including virtual/online delivery of multi-day classes.
• Contribute and assist in development of effective and sustainable training courseware and curriculum.
• Travel up to 50% (worldwide) post-pandemic
Qualifications
In order to be successful in this role, we need someone who has:
• A strong passion and desire to educate and provide world-class technical training
• A strong technical background and experience with enterprise software (PaaS a plus) and programming languages (JavaScript preferred).
• Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language essential.
• 5-8 years of experience in a technical training environment required; some instructional design experience preferred but not required.
• Knowledge and hands on experience implementing ITSM solutions (Especially ServiceNow) or similar preferred.
• ServiceNow exp. 6+ months highly preferred
• Background in any of the following:
In order to be successful in this role, we need someone who has:
• A strong passion and desire to educate and provide world-class technical training
• A strong technical background and experience with enterprise software (PaaS a plus) and programming languages (JavaScript preferred).
• Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language essential.
• 5-8 years of experience in a technical training environment required; some instructional design experience preferred but not required.
• Knowledge and hands on experience implementing ITSM solutions (Especially ServiceNow) or similar preferred.
• ServiceNow exp. 6+ months highly preferred
• Background in any of the following: